Returns & Cancellations
General Policies: Returns and Cancellations
- A valid proof of purchase from Baby Tula is necessary for all returns and warranty claims.
- Please submit returns through our return portal found here.
- Any item that is a counterfeit, has been altered, or purchased secondhand will not be accepted for return or warranty claim.
- No cancellations or changes can be made to orders. Before placing your order, please double-check your purchase and shipping address. Once an order has been placed, we unable to modify or cancel.
- Please contact our Customer Care team at help@babytula.com with any questions about your order.
- Items that are refused for delivery/returned to sender may be subject to fees incurred by the courier.
Returns Policy
All Carriers and Ring Slings
Returns and Exchanges within 30 days: You may return all carriers and ring slings, in their original packaging, within 30 days of purchase for a full refund. Purchase must be made from Baby Tula directly.
Customers are responsible for shipping and handling costs associated with any return.
Blankets
New unused blankets that are purchased through Baby Tula may be returned for a full refund, if returned in their original packaging, within 30 days of purchase. The customer is responsible for return shipment and handling costs.
Accessories
You may return all accessories, in their original packaging, within 30 days of purchase for a full refund. The customer will be responsible return shipment and handling costs. (Accessories include, but are not limited to, Infant Inserts, Replacement Parts, Seat Extenders, Tula Mini, and Hip Pouches).
Return Instructions
Please submit returns through our return portal found here. Once you provide the order information, Baby Tula will issue a return label. You will then need to print the return label and apply it to the outside of the package to be returned. Any package returned without a valid return label issued by Baby Tula clearly marked on the outside of the package, will not be accepted.
For US customers submitting returns, please allow approximately up to 5 business days from receipt at our warehouse for your return to be processed and approximately up to 10 business days thereafter for refunds to be applied to the original form of payment, minus any charges for shipping and handling. This process may take longer for international orders. For returns outside the US, please contact Customer Care directly at help@babytula.com.
Cancellations
No cancellations or changes can be made to orders. Before placing your order, please be sure to double-check your purchase items and shipping address. Once the order is placed, we are not able to modify or cancel the order.
If you require assistance with an order, please reach out to our Care Specialists at help@babytula.com. Our Customer Care hours are Monday - Friday 8:30 am PST to 4:30 pm PST. Due to high volume, our response time may take up to 2 business days.
Please note that Baby Tula reserves the right to cancel any order, upon notice to you. Any order canceled by Baby Tula will not be shipped and will be fully refunded.